Frequently asked questions

Challenge

What is RBC Race for the Kids?

RBC Race for the Kids is a global, family fun run. It started as a single event in 2009 and is now an exciting series of charitable races supporting children and youth-focused causes across the globe. All together, the series has raised more than $57 million since its inception.

Where is RBC Race for the Kids taking place?

Due to the COVID-19 pandemic, most of our races are unable to happen in person this year, so we are going virtual to unite participants all around the globe to raise much needed funds for our charity partners and the young people they support. This year 36 charities are being supported through the RBC Global Virtual Race for the Kids. Select your location on our series map and sign up!

When is RBC Race for the Kids?

Our first ever global, virtual family fun run is taking place on the weekend of October 17-18 2020.

How much does it cost to enter RBC Race for the Kids?

RBC Race for the Kids is free to enter. If you would like to support one of our charity partners, please set up a fundraising page or make a personal donation.

Do I have to fundraise?

We do not set any minimum fundraising targets, but we’d love you to fundraise or donate. With entry completely free, we hope that participants are able to donate and help charities in need. Every contribution will make a difference to our Race charities around the world.

Who are your Race charity partners?

A list of our Race charity partners can be found on the homepage. Participants can fundraise for or donate to any of our Race charity partners.

How far is RBC Race for the kids?

We want RBC Race for the Kids to be as inclusive and accessible as possible, so you can choose your distance! Options include 2.5km, 5km, 10km or you can select your own distance.

Do I have to run?

Walk, jog, run, wheel or scoot your way round your chosen distance – it’s about thousands of people coming together virtually on the weekend of October 17-18 to get active and raise funds to support some amazing causes.

How old do I have to be to sign up?

There’s no age limit – everyone’s welcome! If you are under the age of 16 then you will need a parent or guardian’s consent to sign you up.

Get Involved

How do I enter?

Entering is simple and free! Here is how to take part:

  • Select your location and the charity partner you want to support
  • Choose your Race distance or make up your own
  • Invite your friends, family and colleagues to join the fun
  • Make a personal donation or start a fundraising page
  • Complete your distance on the Race weekend October 17-18 2020
  • Share your story using #RBCRacefortheKids to let others know you are supporting young people around the world

How do I enter a team?

Once you’ve selected your location, and charity partner to support you can create your team within the registration process, if you're already registered you can still create a team from within your dashboard.

How do I join a team?

You can join a public team by clicking on the "Join us" button on the teams fundraising page. If the team is set to private you will need to ask the team captain to send you an invite.

Can children take part?

Yes! Bring them along. You will be asked to enter basic information about them in the registration flow but this won’t be publicly displayed; it’s just so we can say how many amazing people took part.

How do I enter my family?

Select ‘Create a team’ in the registration journey and then you can invite friends and family to sign up. As above, any children you enter we’ll just ask the first and last name for and this information won’t be publicly available.

How do I invite family and friends to take part?

When you create your own registration and fundraising profile you’ll have the opportunity to invite family and friends to take part as part of that registration process. If you’re already signed up, you can still invite others from your dashboard once you’ve logged in.

Please note that all invited adults will need to complete their own registration using the unique link sent directly to their email address.

Will I receive a Race t-shirt?

No, we are keen to make this the greenest family fun run so are not mailing out any clothing. If you have an RBC Race for the Kids t-shirt from previous years or a Team RBC shirt please wear it for your challenge. If not then anything blue will do!

Will I receive a runner bib?

You can print and customize your own bib, poster and certificate at home by downloading the templates in your profile section. Get creative and wear your bib with pride over the Race weekend!

Fundraising

Where do the funds go that I raise?

As part of the RBC Global Virtual Race for the Kids campaign, we are supporting 36 global charities, check out our handy map here and select the charity you’ll be fundraising for based on where you live. Some locations have multiple options so feel free to take a look at their event pages and read about our charity partners before you select who you would like to fundraise for.

Do I have to fundraise to take part in RBC Race for the Kids?

Our charity partners around the world need our help now more than ever and as part of registering your own fundraising page is created for you. However, there is no obligation to fundraise and you have the option to donate as part of your registration.

How do I set up a fundraising page?

It couldn’t be simpler, your fundraising page is set up for you as part of your registration process, and you can always go back into your dashboard and personalise and update your fundraising page anytime.

How do I update my fundraising goal?

Login to your account and head to your dashboard. Click on ‘Edit my page’ and update your fundraising goal.

Can I do a one-off donation?

Of course! Our charity partners need your help more than ever. If the race weekend isn’t for you and you don’t know a fundraiser to sponsor please choose one of our charity partners and from their charity page there will be a donate now link.

How will I receive a tax receipt?

When you donate to your selected charity beneficiary via the www.rbcraceforthekids.com website you will be asked for your email address. Once your donation has been successfully processed your payment confirmation and tax receipt will be emailed to you, sometimes these emails can get misplaced in your junk folder, so be sure to check there.

What if I lose my tax receipt?

As a donor you can access your past tax receipts within the donor login, from the main login tab, just pop your email in, that you provided when you first made your donation, and your tax receipts will be there to download if you are a participant your tax receipts can be found by clicking on ‘my account’ and selected ‘your history’

How can I log an offline donation?

You can log any offline donations via your dashboard, head to your my donations tab and click on the add offline donations button, and enter the details of the offline donation you’ve received. You will then need to pay in the offline donation via a card payment, if you opt to send it directly to the charity, please contact them as to how you should do this. Please note your fundraising total will not include any offline donations if you opt to send funds directly to your chosen charity.

Troubleshooting & Support

How do I log my activity?

You can log your distance in two ways:

1. Link your page to a fitness tracker or app

We are linked to Fitbit, mapmyfitness and Strava to automatically sync with your fundraising page and add to youkilometre tracker each time you record an activity.

You can use your smartphone to download Fitbit, mapmyfitness or Strava to get started. After creating an account with your preferred app, login to your account and head to the ‘My Fitness Activity’ tab to connect to your fitness app and follow the prompts to connect your account.

Your distance will be published on your page the following day (please allow up to 24hrs) 

Note for Fitbit users – you must ‘start’ an activity and save it as an activity ie your daily steps or distance will not be automatically added to your page.

2. Log your distance manually

To log your distance manually, simply login to your online fundraising page and head to the ‘My Fitness Activity’ to record your activity.

Do I have to log my activity?

Ideally, we’d love all our participants to log their activity over the race weekend and join thousands of other around the world to virtually race together and help to raise vital funds for our global charity partners, logging your activity couldn’t be simpler by connecting to your Strava or Fitbit account or manually entering your activity in order to release your digital finishers certificate and medal from within your dashboard.

I can’t remember my password?

Not an issue, hit ‘login’ and click the forgotten your password link and pop your email address in that you registered with, an email will be sent to you with a reset link.

How do I reset my Password?

Login to your account and head to your dashboard. Click on ‘My account’ and select ‘Reset Password’.

Can I enter more than one Race?

Of course, register for as many as you want if you are wanting to complete multiple races for multiple charity partners, for each race you want to enter select your distance and race location and charity partner and then register.

How can I contact someone?

If you haven’t found the answer to your question here and you need to get in touch please email info@rbcraceforthekids.com we strive to respond to all questions within three working days.